Cancellation and Refund Policy

Cancellation and Refund Policy

How to cancel your Heat Premium subscription, when you are entitled to your money back, and how to request a refund.

Last updated: October 19, 2026

1. Who this policy applies to

This policy covers subscriptions bought on Android (APK) or on the website, paid through an external payment provider: Monetizze or AbacatePay in Brazil, PerfectPay elsewhere.

If you subscribed on iPhone (App Store), you pay Apple directly, and cancellation and refunds follow Apple's rules (see section 5).

2. Right of withdrawal (7 days)

You can withdraw from the purchase within 7 calendar days of the payment date and get the full amount back, with no reason required, as provided by article 49 of the Brazilian Consumer Protection Code.

When you request the refund, the subscription is canceled and Premium access ends.

3. How to cancel your subscription

The subscription renews automatically at the end of each period until you cancel. You can cancel anytime, with no fee, in any of these ways:

In the app
Open Heat, go to Settings › Manage Subscription and follow the cancellation request (available in the latest versions of the app).
By email
Write to [email protected] with the subject "Cancellation" and the email you used to buy.
Through the payment provider
Use the subscription management link in your purchase confirmation email.

After the 7-day period, cancellation applies to future renewals: you are not charged again, and Premium access continues until the end of the period you already paid for.

4. How to request a refund

  1. Request it in the app, under Settings › Manage Subscription, or by emailing support with the subject "Refund".
  2. Include the email you used to buy, the payment date and, if you have it, the receipt or order number.
  3. We reply within 2 business days to confirm the request, and we ask the payment provider for the chargeback.
  4. On a credit card, the amount comes back as a credit on your statement, on the current one or the next, depending on your card issuer. On Pix, the amount goes back to the account that paid.

Email: [email protected]

After the 7 days, the amount for the current period is not refunded. The exception is an improper charge (a duplicate charge, a charge after cancellation, or a fault on our side that prevents you from using Premium): in those cases we refund the amount charged improperly, the same way as above.

5. Subscribed on iPhone (App Store)

Billing is handled by Apple, and by Apple's rules we can't cancel or refund it for you.

Cancel
On your iPhone, open Settings > your name > Subscriptions, tap Heat, then Cancel Subscription.
Request a refund
Go to reportaproblem.apple.com with your Apple ID, pick the Heat purchase and request a refund. The decision and timing are Apple's.
Request a refund from Apple

6. Contact

Questions about cancellation, billing or refunds:

Email: [email protected]

Support hours: Monday to Friday, 9 a.m. to 6 p.m. (Brasília time). We reply within 2 business days.

The general subscription rules are in our Terms and Conditions.